The Privacy Notice govern the use of The Smarth Hands Africa (Pty) Ltd’s (“Smarth Hands Africa”) website (“website”). By checking the “I accept the Terms and Conditions” option or by continued use of the Smarth Hands Africa website, the User agrees to be bound by the terms as set out in this legal notice. If the User does not wish to be bound by these terms, the User may not access, display, use, download, or otherwise copy or distribute any content obtained from the website.
Personal identification information
Smarth Hands Africa may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit the website, complete any online form, and in connection with other activities, services, features or resources Smarth Hands Africa makes available on the website.
Information that a user may provide:
When a User registers as a User and through the ongoing use of the website, Smarth Hands Africa may collect information from the User, including but not limited to one or more of the following fields:
Personal details such as name, surname, grade;
Contact details, such as email address and contact number;
Preferences with respect to the use of website.
Collecting of service-related information
The following types of information are collected in the background through the User’s use of the website:
System data relating to the User’s device or internet connection, such as the User’s device’s operating system, browser or IP address;
Usage data regarding the User’s use of the website; and
Analytics data in aggregate and anonymous format via third party tracking services such as Google Analytics.
Security and protection of information
The User’s user and System Data are private and confidential and are treated as such. Smarth Hands Africa takes all reasonable steps to secure and protect your data during hosting and transmission and to ensure that your information is handled in accordance with the Terms.
However, it is possible for Internet-based communications to be intercepted or servers to be hacked. Smarth Hands Africa will not be responsible for any damages the User or any third party may suffer as a result of the hosting or transmission of confidential or disclosed information that the User make to Smarth Hands Africa through the Internet, or that the User expressly or implicitly authorises Smarth Hands Africa to make, or for any errors or any changes made to any transmitted information.
To ensure acquaintance with and awareness of the privacy measures and policies of Smarth Hands Africa, the User is urged to take care to read and understand the underlying privacy clauses incorporated in these Terms.
Using and Sharing of information
Smarth Hands Africa undertakes not to share any of the User’s User or Systems Data that are deemed of a personal or private nature.
Smarth Hands Africa retains the right to transfer the User’s information to a new owner if the ownership of all or substantially all of our business should change, in which case the terms of Notice will still apply until the Terms are updated or amended by the acquiring party upon notice to the User.
Smarth Hands Africa may release account information or User Data when we believe, in good faith, that such release is reasonably necessary to (a) comply with law, (b) enforce or apply the terms of any of our user agreements or (c) protect our, our Users or any other relevant third parties’ rights, property or safety.
Using data for research and benchmark purposes
The User hereby provides consent for their de-identified User and System data to be used for research relating to purchases of the Smarth Hands Africa services. The User also consents o the use of aggregate User and System data for statistical and benchmark purposes.
Local storage is a more secure way for web-applications to store large amounts of data locally in the User’s browser without affecting the web-application’s performance. Smarth Hands Africa uses local storage to store some of the User Data to improve the application’s performance and to allow the User to use the application to some extent, whilst offline when an Internet connection is not available.
When a User logs out of the Smarth Hands Africa website any information stored in local storage is cleared. The User can choose to disable local storage in the settings menu. Please note that disabling local storage will detrimentally affect the User’s experience with the Smarth Hands Africa website.
Data Protection and use of information
Smarth Hands Africa may, and the User expressly consents to, the collecting and processing of their User Data and System Data by Smarth Hands Africa to open, administer and operate the User’s profile and contact the User provide any combination of services linked to Smarth Hands Africa; carry out statistical and other analyses to identify potential markets and trends; and develop new products and services.
The User expressly consents that Smarth Hands Africa may process and further process the User Data and System Data within Smarth Hands Africa for the above purposes; disclose their Personal Information to any person who provides services to Smarth Hands Africa or acts as their agent or to whom Smarth Hands Africa has transferred or proposed to transfer any of their rights and duties in respect of a User’s account and/or share the User’s User Data and System
Data with their services providers, locally and outside the Republic of South Africa, as necessary. Smarth Hands Africa demands that any third party service providers to Smarth Hands Africa agrees to their strict privacy policies if they need to access any Personal Information to carry out their services.
The User acknowledges that Smarth Hands Africa will at all times remain responsible for determining the purpose of and means for processing the User’s User Data and System Data; and Smarth Hands Africa is required by legislation to collect certain of Personal Information from the User, without which Smarth Hands Africa will be unable to offer the Smarth Hands Africa services for purchase by a User.
The User agrees that they are providing Smarth Hands Africa with their Personal Information voluntarily and freely.
Whenever the User is of the opinion that Smarth Hands Africa fails to comply with the Privacy Notice as set out herein, the User will contact Smarth Hands Africa by sending an email to the relevant office as per the information contained in the “contact us” tab. Smarth Hands Africa will review the User’s representations made by email and, if within their sole and absolute discretion advisable, take corrective action and in any event within 7 (seven) days respond to User informing about corrective actions taken, if any.
How Smarth Hands Africa uses collected information
Smarth Hands Africa may collect and use Users personal information for the following purposes:
To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
To improve our website We may use feedback you provide to improve our products and services.
To send periodic emails We may use the email address to respond to their inquiries, questions, and/or other requests.
How Smarth Hands Africa protects your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and data stored on our website.
Sharing your personal information
Smarth Hands Africa will not sell, trade, or rent Users personal identification information to others. Smarth Hands Africa may only share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with its business partners, trusted affiliates and advertisers for the purposes outlined above.
Links to other websites
Users may find advertising or other content on the website that link to the sites and services of the Smarth Hands Africa partners, suppliers, advertisers, sponsors, licensors and other third parties. Smarth Hands Africa does not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from the website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to the website, is subject to that website’s own terms and policies.